RETURN & EXCHANGE.
YOU CAN REQUEST TO RETURN OR EXCHANGE THE PRODUCT THAT YOU BUY FROM MAIVE.CO.UK WITHIN 14 DAYS OF RECEIVING YOUR ORDER UNWORN AND UNUSED, TOGETHER WITH THE ORIGINAL PACKAGING.
EARRINGS ANY OTHER PIERCED JEWELLERY CAN NOT BE RETURNED OR EXCHANGED FOR HYGIENE REASONS.
RETURN
TO START THE RETURN PROCESS, PLEASE CONTACT US BY SENDING AN E-MAIL TO HELLO@MAIVE.CO.UK TO NOTIFY US WITH YOUR NAME, ORDER NUMBER AND A SHORT DESCRIPTION OF WHY THE PRODUCT WILL BE RETURNED.
AFTER NOTIFICATION IS MADE, PLEASE PLACE THE PRODUCT YOU WANT TO RETURN INTO ITS UNDAMAGED, ORIGINAL PACKAGING, WITHOUT REMOVING THE TAGS, AND PACKAGE IT SAFELY. PLEASE NOTE THAT THE RETURN SHIPPING COST IS COVERED BY THE CUSTOMER. ALSO, MAKE SURE YOU USE A TRACKABLE SHIPPING SERVICE SO THAT WE WILL ACTUALLY RECEIVE YOUR RETURNED ITEM.
AFTER WE RECEIVE THE RETURNED ITEM AND DETERMINE WHETHER OR NOT YOUR PRODUCT IS IN RETURNABLE CONDITION, WE WILL NOTIFY YOU VIA E-MAIL. REFUND WILL BE MADE WITHIN 5 TO 10 DAYS DEPENDING ON YOUR METHOD OF PAYMENT, IN THE EVENT THAT WE DETERMINE YOUR PRODUCT IS NOT IN SUITABLE CONDITION FOR RETURN, IT WILL BE SENT BACK TO YOUR ADDRESS AND THE RETURN SHIPPING COST IS COVERED BY THE CUSTOMER.
IF, HOWEVER, MAIVE HAS MADE A MISTAKE REGARDING YOUR ORDER, THEN WE WILL ASSUME THE SHIPPING COSTS OF COURSE. IF THIS IS THE CASE, PLEASE CONTACT US AS SOON AS POSSIBLE AT HELLO@MAIVE.CO.UK.
EXCHANGE
TO START THE EXCHANGE PROCESS, PLEASE CONTACT US BY SENDING AN E-MAILO TO HELLO@MAIVE.CO.UK TO NOTIFY US WITH YOUR NAME, ORDER NUMBER AND A SHORT DESCRIPTION OF WHY THE PRODUCT WILL BE EXCHANGED.
AFTER NOTIFICATION IS MADE, PLEASE PLACE THE PRODUCT YOU WANT TO EXCHANGE INTO ITS UNDAMAGED, ORIGINAL PACKAGING, WITHOUT REMOVING THE TAGS, AND PACKAGE IT SAFELY. PLEASE NOTE THAT THE EXCHANGE SHIPPING COST IS COVERED BY THE CUSTOMER. ALSO, MAKE SURE YOU USE A TRACKABLE SHIPPING SERVICE SO THAT WE WILL ACTUALLY RECEIVE YOUR RETURNED ITEM.
AFTER WE RECEIVE THE RETURNED ITEM AND DETERMINE WHETHER OR NOT YOUR PRODUCT IS IN CONDITION SUITABLE FOR EXCHANGE, WE WILL NOTIFY YOU VIA E-MAIL. REFUND WILL BE MADE WITHIN 5 TO 10 DAYS DEPENDING ON YOUR METHOD OF PAYMENT, IN THE EVENT THAT WE DETERMINE YOUR PRODUCT IS NOT IN SUITABLE CONDITION FOR EXCHANGE, IT WILL BE SENT BACK TO YOUR ADDRESS AND THE RETURN SHIPPING COST IS COVERED BY THE CUSTOMER.
IF, HOWEVER, MAIVE HAS MADE A MISTAKE REGARDING YOUR ORDER, THEN WE WILL ASSUME THE SHIPPING COSTS OF COURSE. IF THIS IS THE CASE, PLEASE CONTACT US AS SOON AS POSSIBLE AT HELLO@MAIVE.CO.UK.
RETURN AND EXCHANGE CONDITIONS
RETURNED OR EXCHANGED PRODUCTS SHOULD BE IN THEIR UNDAMAGED ORIGINAL BOX, UNWORN AND UNUSED.
EARRINGS ANY OTHER PIERCED JEWELLERY CAN NOT BE RETURNED OR EXCHANGED FOR HYGIENE REASONS.
THEIR TAGS SHOULDN’T BE REMOVED.
IN CASE PRODUCTS HAVE ANY ADDITIONAL ACCESSORIES, THEY SHOULD BE SENT IN THEIR UNDAMAGED ORIGINAL BOXING.
REFUNDS
REFUNDS ARE MADE WITHIN 5 TO 10 BUSINESS DAYS. AFTER THE STATUS OF RETURNED PRODUCT IS EXAMINED, YOU WILL BE INFORMED VIA E-MAIL AND REFUND WILL BE MADE IN THE SAME METHOD YOU USE WHILE YOU PURCHASED THE PRODUCT. UNFORTUNATELY, SHIPPING COSTS CAN NOT BE REFUNDED.